2010 is the start of web 4.0 Artificial Intelligence Complementing Humans.
Why?
72% customers want more self-service and self-sufficiency. Virtual Agents are now having around 40 million conversations a month as representatives for major corporates like Ebay, SFR (Vodafone) and Comcast.
Why?
The benefits are very compelling. Virtual Agents are at least 12 times lower in cost compared to Human Agents.
My Action
Launch the leading Virtual Agent Platform.